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Domain Management: How To Update Domain Contact Information

How To Update Domain Contact Information

  1. Log in to your Control Panel.
  2. Go to Domain Central.
  3. Click on the domain you want to modify.
  4. Click Contact.
  5. Update your domain's contact information.
    • Use the Contact Information drop-down to select which contact info you want to view/modify.
    • Use the Copy to checkboxes to save changes to multiple contacts at once.
    • Use the text fields to change the contact information. Some text-fields are drop-downs.
  6. Click Save to keep your changes.
  7. Click Refresh to make sure your changes went through.
    Update domain contact info

Change of Registrant - Update to Process

Effective December 1, 2016, ICANN is modifying the domain transfer process. All Registrars (accredited by ICANN) have to make required changes to their systems to help prevent domain hijacking. A Change of Registrant (CoR) email will now be sent to customers based on certain modifications made to the domains registrant information. Changes that will trigger this email:
  • Updating the first/last name or company name
  • Changing the registrant email address
  • Enabling/Disabling Privacy
Two emails will be sent out. One to the losing registrant and one to the gaining registrant (If same email, both emails will be sent there). Both emails must be confirmed within 60 days in order for the changes to take effect. Once both confirmed, change happens within 24 hours.

60 DAY LOCK

During the CoR Process customers will have the option to ‘opt out’ of a 60 day domain lock. By default, this option is not checked, meaning once contact change is complete, domain cannot be transferred for 60 days. Changes that will trigger this email:
  • Updating the first/last name or company name
  • Changing the registrant email address
  • Enabling/Disabling Privacy
If the customer is planning on transferring the domain, they will need to check the ‘Opt Out…box” before saving changes. If this is not done, the domain will be locked for 60 days and cannot be transferred.
60 day lock image